1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Company or business name
• Website or project details
• Service requirements
• Any other information you include in your enquiry or communication with us

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Approximate usage information
• Referring website or source

This information may be collected through standard website technologies such as cookies, analytics tools, or similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests
• Understand your project requirements
• Provide quotations or proposals
• Communicate with you about our services
• Provide and improve our website and services
• Maintain website security
• Understand website usage and performance
• Prevent misuse, fraud, or unauthorized activity
• Comply with applicable legal obligations

We will use personal information only for lawful purposes and, where consent is the applicable basis for processing, in accordance with applicable data-protection requirements. The Digital Personal Data Protection Act, 2023 provides for lawful processing based on consent or certain legitimate uses and requires appropriate notice regarding the personal data and purpose of processing.

3. Contact Form Information

When you submit an enquiry through our contact form, the information you provide may be used to contact you regarding your enquiry, project, or requested service. Submitting an enquiry does not create a contractual relationship between you and Craftorus.

4. Cookies and Analytics

Craftorus may use cookies and similar technologies to operate, secure, and understand the performance of the website. Analytics services may collect information about how visitors interact with the website. You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers where reasonably necessary to operate our website or provide our services. Examples may include:

• Website hosting providers
• Email and communication providers
• Analytics providers
• Security and infrastructure providers
• Other technology providers supporting our operations

Such providers may process information only as necessary to provide their services or as otherwise permitted by applicable law. We may also disclose information where required by law, regulation, legal process, or a valid request from a competent authority.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, and complying with legal obligations. When information is no longer required, we may delete or anonymize it, subject to applicable legal or operational requirements.

8. Your Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information, including rights to:

• Request information about the personal data we process
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal information

Where consent is the basis for processing, applicable law provides for withdrawal of consent and requires processing to cease within the applicable framework, subject to circumstances where continued processing is legally authorized or required. To exercise an applicable right or raise a privacy-related concern, contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Craftorus is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website and services are intended for businesses and general audiences and are not specifically directed toward children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Any updated version will be published on this page with a revised "Last updated" date.